What is the difference between a range booking and a calendar or multi-day booking ?
When you make a calendar or multi-day booking, you may get assigned a different space for each day that you book parking. This means you can't leave your vehicle there even if you book parking 2 days in a row.
A range booking reserves one parking space for your entire booking time - for example, if you need to leave your vehicle overnight or for several days. Typically this is only available when the location is open 24/7, and requires there to be a specific space available for the entire duration of your booking.
Typically, there is no price difference between the two booking types, but there can be an additional fee for parking overnight at some locations.
Can I leave my car overnight ?
Each location will have its own policy around overnight parking. Where it's been approved, you'll need to make a range booking to ensure you're assigned a single space on both days.
Why can't I book specific times or days?
Each location has it's own opening hours and policies around available booking times. their own policy around available booking times. If you attempt to book parking outside the available times, the app will provide an error for the specific times and days you can't make a booking for, or give you the general error: "You do not have access to book at this site".
I’m having trouble booking a space
To book a parking space, simply go to the Book tab and select your desired location. Parking availability will be shown on the calendar.
At some locations, parking is in very high demand - in this case, we can't guarantee that a space is available for you. If this is the case, you'll receive a “All spaces have already been booked" message.
If you are trying to book a date too far in the future, you’ll receive a “ You cannot book after X date at this site” message.
If you receive an error when trying to pay for parking, please ensure you completed the checkout within 2 minutes of making your booking, and check there are sufficient funds available with your chosen payment method.
If the error persists, please contact us!
Can I change the times of my booking?
Once a booking has been created you can't update the date or time.
In order to make the change, please cancel your current booking and select the new times you'd like. When you cancel your original space, it will be available for other drivers to book instead.
When can I cancel my booking and not be charged or get a refund?
You can cancel your booking prior to the start time, you'll be automatically refunded. If the charge was a pending hold, this will drop off your statement. Otherwise, the refund will return to your card within 5-10 business days, depending on your bank.
If you have a multi-day booking, you will be given the option to select which day you wish to cancel, or given the option to cancel all days.
Where do I find my past bookings?
The Manage tab only shows your current and future bookings. To view past bookings, go to the Profile tab and select Transaction History. This will show all your historic bookings ordered by when you made them, and the current status of Paid, Refunded or Cancelled. Select a booking from the list to view more information about it.
How do I request a Tax Invoice?
Whenever you make a paid booking with BaseUp, we automatically send you a booking confirmation email with your tax invoice attached. This will come from [email protected] or [email protected].
If you need to re-send this email, go to the Profile tab and select Transaction History in the select the relevant booking from the list, and press Resend Confirmation Email.