How do I enter and exit during my booking?
To ensure a seamless experience, please check your phone settings before driving in:
Bluetooth and Mobile Data are turned on and enabled on BaseUp settings (head to Settings > BaseUp > Enable Bluetooth and Mobile Data)
Location Services is turned on (Android only)
You are using the Latest App version
Your phone's clock is set to 'Automatic'
During your booking time, simply go to the Access tab, located at the left tab on the home page. This is the default screen once you're logged in. This screen will show you:
Your active booking: If you don't have a booking, you won't be able to enter the location.
Any announcements: for example which lane to enter or exit in.
Open button:
The app will show "searching" when it's looking for the gate over Bluetooth. Try moving closer to the gate if the app only shows this.
When you've stopped at the gate, the button will turn solid blue and say "Open Gate".
Just tap the button to open the gate - there's no need to roll your window down or place your phone against a reader.
Once the gate has opened, the button will turn green and you can drive through.
Get Help: if you have issues with access or someone parking in your space, use this to get immediate help.
If the app says Bluetooth Not Enabled, please enable your bluetooth, and if the problem persists, please check your phone settings.
If you're unsure where to find the entry of your car park, press the 'Directions' button on the Access tab. More information may be also be included in your booking confirmation email.
I can't open the gates (enter or exit) with the BaseUp app
Android Users
If you have an Android phone and are experiencing issues with access, please check your phone permissions are correct. To do this, please go to your phone settings, select the BaseUp app, and verify that the Nearby Devices Permission is enabled.
Some Android phones also automatically remove permissions if the app hasn't been used for some time. To stop this, disable the Remove permissions if app is unused setting.
iPhone Users
If you have an iPhone and are experiencing issues with access, please check your phone permissions are correct. Navigate to the phone settings, then Apps, and confirm that BaseUp has Bluetooth, Background App Refresh and Cellular Data turned on.
Which space do I park in?
Depending on the location, you may be allocated a specific space number or be instructed to park in any available space which does not have signage specifying otherwise. You'll be able to see this on the Booking Details screen and also on the Access tab in the Booking ticket at the top.
If you are unsure of the location of your assigned bay, please refer to building signage. A map may also available in your booking confirmation email for some locations.
Someone else parked in my assigned space
If you have been allocated a specific space, and another vehicle has parked in it when you arrive, use the Get Help button towards the bottom of the Access screen/tab.
Use the Space Taken option to enter the registration number or licence plate of the vehicle parked in your reserved space. The app will automatically re-assign you to a new space and record the offender's details. If you continue to have issues, select Other Issue from the Get Help menu to contact building management.
You can find more info in the Get Help guide.
Can I enter before my booking starts, or leave after it ends?
Your booking and access is only valid during your reserved times. We recommend adding some extra time to your booking if you're unsure when you're going to arrive or leave, as the space are often used by multiple drivers on a given day - so it's important you only use your space during the reserved times.
BaseUp will automatically detect and report on usage outside your reserved times, and you may be charged for overstaying your booking depending on the location's policies.
Can I enter and exit the parking lot multiple times during my booking?
Most locations on BaseUp allow you to enter and exit multiple times during your booking. If this is not the case, you'll be notified in your booking confirmation email that your booking is "single use" and the app will show the booking as expired once you exit.