How can I manage booking cancellations and adjust availability in BaseUp?
BaseUp provides flexible options for managing booking cancellations and adjusting availability settings. Below is an overview of the key policies and steps to help you manage these processes effectively.
Overview of Booking Cancellation Policies
Bookings must be cancelled before the booking's start time. Once a booking has commenced, it cannot be cancelled.
The cancellation cutoff is not a fixed, platform-wide policy. Instead, it is determined by the booking's start time, which can be adjusted to suit your needs. For example, changing the start time from 7:00 am to 9:00 am effectively extends the cancellation window.
Adjusting Cancellation Cutoffs
To modify the cancellation cutoff:
Navigate to the booking settings in your BaseUp account.
Adjust the booking's start time to the desired time. This will automatically update the cancellation cutoff to align with the new start time.
FAQs for Common Scenarios
Q: Can I cancel a booking after it has started? A: No, bookings cannot be cancelled once they have commenced. Ensure cancellations are made before the booking's start time. Q: How do I extend the cancellation window for a booking? A: Adjust the booking's start time to a later time. This will automatically extend the cancellation window.