All CollectionsUser GuidesUser GuidesGuides and FAQs for how to use the BaseUp Mobile App.25 articlesSetting up your accountHow to get BaseUp and login to your accountAdding a vehicle to your profileHow to add a vehicle to your profileMaking a bookingHow to book parking with BaseUpCancelling a booking How to cancel and existing bookingEntering and exiting the car parkHow to use the app to enter and exit the car parkUpdate your payment methodsHow to update your payment methodsCancellation and Refund PolicyBaseUp's cancellation and refund policyActivated Program FAQsFrequently asked questions about the Activated programGeneral FAQsFrequently asked questions about BaseUpBooking FAQsFrequently asked questions about bookings on BaseUpAccess and Parking FAQsFrequently asked questions about access and parkingGet Help GuideUse the Get Help feature if you have issues with access or someone parked in your spaceDelete your accountFollow these steps to delete your BaseUp account permanentlyQantas Car parking FAQsNAB FAQsI’m unable to log in to the Web Portal (web.baseup.com.au)Why does an incorrect email appear during login in the BaseUp iOS app, and how do I fix it?Westpac Refund PolicyWestpac parking access application flowThis article explains how Westpac staff get parking access in BaseUp. It helps answer questions about who gets access automatically, who needs to apply, who approves access, and how long…Refund StatusNAB | Managing Pool Cars in BaseUpSharing and Gifting your Parking SpaceEV Chargers FAQHow can I manage booking cancellations and adjust availability in BaseUp?What are the height clearance and vehicle type selection guidelines for Rhodes Quarter parking in the BaseUp app?