All CollectionsManagement GuidesManagement GuidesGuides and FAQs for how to use the BaseUp Management Portal.60 articlesAdmin Tab SummaryManage your organisation settings and administrative tasks.Configuration SummarySetup parking policies, and manage your asset groups and user groups.Management Portal SummaryYour central hub for managing parking operations.Operations Tab SummaryMangement Portal FAQsFrequently asked questions about management tasksUsage Reports GuideUsage reports are accessible under the Reports tab in the management portalNAB Dashboard GuideLive View GuideHow to use the Live View to see current bookings and access eventsIncidents OverviewInstructions on how to generate auditing reports from the Incidents Tab.Passback OverviewThis article details what passback is, and when to use it.In App CommsCustom push notifications for drivers.Allocations GuideAsset Groups OverviewThe ‘Assets’ section provides admins with a view of the configuration of all bay numbers, EV chargers and fleet cars.Blocking Bays OverviewPolicy Limits GuideWhat are policy limits and when to use this configuration.Block out Dates GuideWhen and how to block out dates.Managing Users OverviewUser group management options and configuration.Managing Management Portal AccessCreating BookingsHow to create bookings via the Management PortalUpdating User GroupsThis guide walks you through the three main ways to update user groupsBaseUp | Building Management Quick OverviewThis guide summarises how Facilities Managers can use the BaseUp Management Portal to monitor car park activity, respond to issues, and coordinate with tenants and building systems.BaseUp | Key Tenant Contact Quick OverviewThis document helps tenants use the BaseUp Management Portal to self-manage parking, support their own drivers, and get the most value from their leased bays, without needing to go through…Policy Configuration RecommendationsThis guide gives practical recommendations on how to configure BaseUp policies for common car park challenges, using real examples from other clientsHow to updates bays on BaseUpThis article explains when and how to update bays in BaseUp, including what changes you can manage yourself and what changes must be done by the BaseUp Client Success teamHow to Remote Trigger on BookingStep by step on how to remotely open gates by right clicking on bookingsAllocations OverviewBuilding AccessHow to Extend BookingsHardware SupportThe purpose of this guide is to show you how to troubleshoot BaseUp equipment, together with the existing building equipment, when issues arise.Policy Configuration GuideThis guide shows how to create and configure a policy in the Management Portal.Access Events GuideThis article explains what access events are, where to find them in Live View, and how to read their names and colours so you can quickly understand what happened at…User Profile OverviewThis guide helps admins quickly troubleshoot issues and find key information for a specific user.Pool Cars / Fleet Vehicles OverviewThis article explains how pool cars and fleet vehicles are set up and managed in BaseUp, and what admins can do themselves vs what must be done by BaseUp.Site Settings GuideThis article explains what Site Settings are, where to find them, and how each Access Experience setting affects driver behaviour in the BaseUp app. These settings control how users experience…App Notifications GuideThis article explains what App Notifications are, how Booking Reminder schedules work, where to configure them, and how to interpret and troubleshoot notification behaviour so you can ensure users receive…Qantas Admin Dashboard GuideThis article provides Qantas admins with instructions on Qantas configuration, and how to action common day to day tasks on the BaseUp Management Portal.Qantas Admin Configuration for BaseUpWestpac Admin Dashboard GuideThis article provides Westpac and JLL admins with an overview of how Westpac parking is configured in BaseUp, which requests BaseUp handles directly, and how to manage common day-to-day operational…Can I disable allocation gifting and release on a user level?This article explains how to enable or disable allocation gifting and release on a user level.Interpreting EV Charger Status on the Management PortalManaging allocation releases as an AdminShows how admins can cancel a released allocation, and what to do if the release has already been booked by someone else.Can I give a user temporary access to the carpark or a policy?This article provides instructions on how to set temporary access to parking, on a user level, via user groups.SCIM IntegrationOverview PageThis article explains the Overview page, a dashboard feature that summarises a client's parking activity for today and the current week.Bulk Upload BookingsBulk upload multiple parking bookings via CSV in the Manage Portal, and set up overnight bookings for shift workers.Policies: Publication Date and Date RangeHow to receive BaseUp reports weekly via emailIncidents DefinitionsThis article explains every incident type logged in BaseUp. Incidents fall into four groups: driver and booking issues, access controller events, access and booking activity, and EV charger events.User Reports OverviewBaseUp Custom CommunicationsUnderstanding your Bluetooth Access Events Health scoreThis article helps you understand what your Bluetooth Access Events Health score means, what affects it, and what a healthy result looks like. It applies to sites using Bluetooth access…Understanding your UtilisationThis article explains what utilisation means, how it's calculated, and the different ways you can view it. If anything here doesn't match what you're seeing in your reports, reach out…Understanding your OccupancyThis article explains what occupancy means, how it's calculated, and how it's different from utilisation. If anything here doesn't match what you're seeing in your reports, reach out to your…Are users allocated to a specific bay when they book?This article explains whether drivers get assigned a specific bay when booking, how to check your site's configuration, and when "Any Bay" vs. numbered allocation makes sense.Monitoring Access Events for MisuseThis article explains how to use access events to spot misuse at sites using our Bluetooth hardware. For a full list of event types and what each one means, see…Enforcing No-ShowsBaseUp helps you track drivers who book a park and don't show up, particularly staff with free parking. Beyond tracking, you can also act on that data.Scheduled Incident EmailsAs an admin, you can schedule daily or weekly emails listing all incidents in a car park, sent directly to your inbox.I can't log in to the BaseUp Management Portal (app.baseup.com.au)Step-by-step troubleshooting for Management Portal login issues — wrong URL, account not set up, missing login code, SSO errors, login loops, and slow performance.Card surcharge changes and your parking ratesHow to filter your custom reportsThis article explains how custom reports work, what each filter does, and how to read each report. Use it to answer questions about report filters, report totals, and why two…