Overview
Most new Westpac staff receive standard parking access automatically as part of onboarding.
Some staff need to apply for a different type of access, including:
priority parking
funded parking
pool car parking
Westpac parking access is based on the user’s office location, as recorded in Westpac’s internal systems.
The correct answer depends on what type of access the staff member needs and whether their office location is recorded correctly.
If you are a new staff member
If you are a new staff member, you will usually receive standard parking access automatically as part of onboarding.
This means:
you do not need to apply for standard parking access
your work location in Westpac’s internal systems is synced to BaseUp
you can access Westpac corporate office parking based on your recorded office location
If your access is not showing, check the Carparking FAQs on the Intranet or submit a request through Front Door.
If you need priority parking
Priority parking is not automatic.
You need to apply through Front Door.
This option is only available to:
Executive Managers
Heads of
Directors
General Managers
Once approved, a Carparking team member will add you to the Priority Parking group in BaseUp.
If your priority parking has been approved but you still cannot book up to 4 weeks in advance, log out of the BaseUp app and then log back in. This refreshes your profile and updates your access.
Changes are usually completed within 24 hours.
If you need funded parking
Funded parking is not automatic.
You need to submit an IT request through the Intranet.
This applies if:
funded parking is required for your role
you regularly start before 7:00am
you regularly finish after 7:00pm
There are 2 request types:
Role Required - Funded Role Requirement Parking Group
Funded After hours Parking Group
Your request must be approved by:
your People Leader
your Business Unit GM’s Office
Once approved, your access is added through the relevant group and then synced to BaseUp.
If your funded parking has been approved but you are still being charged in the app, log out of the BaseUp app and then log back in. This refreshes your profile and updates your access.
Changes may take 1 to 2 hours to appear in BaseUp after approval. The full process can take up to 72 hours.
If you need pool car parking access
Pool car parking access is not automatic.
You need to submit an IT request through the Intranet for the Funded Pool Parking Group.
Your request must be approved by:
your People Leader
your Business Unit GM’s Office
Once approved, your access is added through the relevant group and then synced to BaseUp.
If your pool car access has been approved but you still cannot see the pool car option in the app, log out of the BaseUp app and then log back in. This refreshes your profile and updates your access.
Changes may take 1 to 2 hours to appear in BaseUp after approval. The full process can take up to 72 hours.
If you cannot book weekday parking for your office location
Westpac weekday parking is based on the office location recorded in Westpac’s internal systems.
If you cannot book weekday parking for your current office location, submit a request through Front Door so Westpac can review and correct your office location in its records.
BaseUp cannot update the office location directly.
If your approved access is not showing correctly
After approval, staff should log out of the BaseUp app and then log back in if their updated access is not showing correctly.
This includes:
priority parking has been approved, but they still cannot book up to 4 weeks in advance
funded parking has been approved, but they are still being charged in the app
pool car access has been approved, but they still cannot see the pool car option in the app
Logging out and back in refreshes the user’s profile and updates their access.