The Ticket Summaries Report provides a high-level overview of ticket activity across your organization. It helps users quickly understand where issues are occurring and how tickets are progressing across different locations, systems, and asset types.
Viewing Ticket Summaries
The report allows you to view ticket activity grouped by several key categories, including:
State
City
Garage
Contact List
Asset Type
These views help identify patterns and trends in ticket activity across different operational areas.
Understanding the Report Layout
Each row in the report represents a summarized view of activity for the selected grouping.
The report provides a quick snapshot of:
The total number of systems
The total number of tickets associated with those systems
This allows users to quickly assess the scale of activity and identify areas that may require attention.
Tracking Ticket Status
Tickets in the report are clearly categorized by status so users can quickly understand the current workload and progress.
You can easily distinguish between:
Open tickets that still require action
Resolved tickets that have already been completed
This separation makes it easier to monitor outstanding work and overall ticket resolution performance.
Viewing Ticket Milestones
The report also highlights important ticket milestones, including:
Known Issues
Workarounds
These milestones help identify tickets where problems have been acknowledged or temporary fixes have been implemented while awaiting permanent resolution.
Best Practice
Use the Ticket Summaries Report to:
Monitor ticket trends across locations and systems
Identify areas with a high volume of open tickets
Track how issues are progressing toward resolution
Review operational performance across garages and asset types