The All Tickets Report allows users to search, filter, and review individual tickets across the platform. This report provides detailed visibility into ticket activity and helps teams track issues over a specific time period.
Searching Tickets by Date Range
You can use the report to review tickets within a selected date range. This allows users to analyze ticket activity during a specific timeframe, such as a week, month, or reporting period.
Filtering by date helps teams review historical issues, identify trends, and track operational performance.
Using Report Filters
To narrow down results, several filters are available. You can filter tickets by:
State
City
Garage
System
Contact List
Asset Type
Schedule
These filters make it easier to locate specific tickets or review activity within a particular location, system, or maintenance schedule.
Understanding the Ticket List
Each row in the report displays key ticket details at a glance, including:
Ticket Name
Ticket Type
Priority
Milestone
Issue Type
Location
This overview allows users to quickly review the status and importance of each ticket without needing to open it individually.
Opening a Ticket
To view or manage a ticket:
Select the ticket from the report.
The full ticket view will open.
From the ticket view, users can:
Add comments or notes
Update milestones
Upload files
Change the ticket status
Record how the issue was resolved
This allows teams to track progress and maintain accurate records of all ticket activity.