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Maintenance Ticket Overview

Viewing all Maintenance Tickets in RAMP

Maintenance tickets track the work generated from maintenance schedules. These tickets represent the tasks that must be completed during each maintenance cycle.
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Users can view maintenance tickets to monitor progress, track completed work, and ensure all required tasks are addressed.
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Viewing Maintenance Tickets

To view maintenance tickets:

  1. Navigate to the Tickets section.

  2. Select View Maintenance.

This will open the maintenance ticket view.
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Understanding the Maintenance Ticket View

From this screen, you can see all maintenance cycles that have been generated.

For each cycle, you can view:

  • The maintenance cycle itself

  • The number of tickets that are currently open

  • The number of tickets that have been closed

This overview allows you to quickly understand the progress of maintenance work across the cycle.
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Viewing Tickets Within a Cycle

To see the individual tickets for a cycle:

  1. Click on the maintenance cycle.

  2. The system will display all tickets associated with that cycle.

Each ticket represents a maintenance task linked to a specific asset and checklist.
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Viewing Maintenance Tickets in a Cycle

When you open a maintenance cycle, the page displays all tickets generated under that cycle.
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The overview panel provides a summary of:

  • Total tickets

  • Open tickets

  • Closed tickets

  • Key details such as due date and overall status

Below the overview panel, the ticket list displays detailed information for each ticket, including:

  • Created date

  • Due date

  • Ticket ID

  • Asset

  • Checklist

  • Priority

  • Status

  • Location

This view allows you to track maintenance progress, monitor completion rates, and manage any outstanding maintenance work linked to the schedule.

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