Ticket List Overview in RAMP
The Ticket List in RAMP provides a central view of all logged tickets. It allows users to quickly review, sort, filter, and access tickets for further management.
Viewing Ticket Details
The Ticket List displays key information for each ticket, including:
Ticket ID
Ticket Name
Priority
Status
Garage
System
Notified Contacts
Relevant Dates (such as creation date or due date)
This overview allows users to quickly understand the current state and importance of each ticket without opening it.
Sorting and Filtering Tickets
You can use the column headers to organise your ticket list.
Click on a column header to:
Sort tickets (e.g. by priority, date, or status)
Filter tickets to narrow down results
This makes it easier to:
Identify high-priority tickets
Find overdue items
Locate tickets for a specific garage or system
Review open versus resolved tickets
Sorting and filtering help users manage large volumes of tickets efficiently.
Using Ticket Tabs
At the top of the Ticket List, you can switch between different ticket categories using tabs:
Repair
Maintenance
Incidents
Select the relevant tab to view tickets of that type.
This ensures you are viewing and managing the correct category of ticket.
Opening a Ticket
To view or manage a ticket in full:
Click on the ticket in the list.
The ticket will open, allowing you to:
Add comments or notes
Update milestones
Attach files
Change status or priority
Selecting a ticket provides access to the full ticket details and management tools.
Use sorting and filtering to:
Monitor high-priority issues
Track outstanding work
Review tickets by garage or system
Quickly access tickets requiring action
The Ticket List is designed to provide a clear operational snapshot while allowing easy access to detailed ticket management.