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Interpreting EV Charger Status on the Management Portal

If BaseUp is integrated with your EV chargers, you can view the charger status for an EV booking in the Management Portal.

To see this:

  1. Go to Live View or View Bookings

  2. Open an EV booking

  3. Check the charger status shown in the 'Reservation Details' table

Charger status definitions

No Activity: The charger is booked, but charging has not started yet during that booking.

Started: The charger is booked and is currently charging.

Stopped: The charger is booked, charging had started, and the session has now been stopped. The driver and admins can still restart the charging session before the booking end time.

Terminated: This status appears 5 minutes after the booking end time. It means the charging transaction has ended and the session can no longer be restarted. At this point, any applicable charging costs have been finalised and the booking has ended.

Important to know

If BaseUp is not integrated with your EV chargers, you will not be able to:

  • view EV charger status in the Management Portal

  • generate electricity usage reports

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