These FAQs apply to EV chargers that are managed and activated through BaseUp. If your charger is activated another way, please contact your building management for any EV related queries.
1. Can I see my charging status in the BaseUp app?
Yes. Your session status shows on the Access screen of the app:
Start Charge: your session has not started.
End Session: your vehicle is charging.
Session Ended: your session has finished.
2. Will the app notify me when my vehicle is fully charged?
No. The app does not send a notification when charging is complete.
3. How do I know if my charging session didn't start?
Check the Access screen of the app. If the session failed, the button will still show Start Charge instead of End Session. The charger will also show that the session has not started.
4. Can I check my charging progress from the app?
No. Charging progress is only shown on the charger itself.
5. What happens when my booking ends?
The charger is deactivated at your booking end time. Your site may also send you a reminder before your booking ends.