Open the ‘Live View’ in the BaseUp portal.
Search for the booking by the driver’s name, email, or rego.
Right-click the booking and select the gate to open.
Note that a grey access event will be logged on the booking. If you hover the mouse on the access event, it will say ‘manually opened'.
If passback is configured on the site, the driver’s passback state will update based on the gate that was opened.
To report on who opened the gate and for what driver, head to the ‘Access Controllers > Logs’ tab.
On the left you will see the details of the driver who needed assistance. On the right, you will see the details of the Admin who opened the gate, date and time of the gate being manually triggered.
The ‘remote trigger on live view' incident will still be logged the ‘View Incidents’ tab, but it will not include the details of the Admin who opened the gate.